Eligibility for Returns

1. Timeframe: Returns must be initiated within 30 calendar days of the order date.
2. Condition: All items must be returned in their original packaging, along with all accessories, manuals, and components. The item should be in new or like-new condition.
3. Proof of Purchase: A valid proof of purchase (e.g., order confirmation or receipt) is required for all returns.

Non-Refundable Fees

1. Original Shipping Fees: Please note that original shipping fees, VAT, and customs duties are non-refundable
2. Restocking Fee: A 10% restocking fee applies to all returns unless the item is defective or the return is due to an error on our part.
3. Return Shipping Costs: Customers are responsible for return shipping costs.

Refund Process

1. We will notify you of the approval or rejection of your refund.
2. Approved refunds will be processed within 2-3 business days and applied to your original payment method.
3. Refunds will not include the original shipping fee, restocking fee (if applicable), or return shipping costs. 
4. Once a refund is initiated, it may take 3-5 business days for the amount to appear in your account, depending on your bank or payment provider.

Defective Products or Warranty Claims

Return Process

1. Request a Return: Contact our customer service team by completing the Contact Us Form.
2. Packaging Your Return: Securely package your product in the original packaging and outer shipping box. If the original packaging is not available, ensure all individual components are securely packaged to avoid damage. For additional guidance, review Return Packaging Instructions.
1. Please note that you are responsible for any damage incurred during the return shipping due to improper packaging. Returns received in damaged condition due to inadequate packaging may result in partial refunds or denial of the refund.
3. Arrange Shipping: As an international customer, you are responsible for arranging and paying for return shipping. Ensure the return package is shipped using a reliable courier service with tracking capabilities.
   
   Please ship your return to:
   Airdrop Gaming
   1351 S Waverly Rd Ste 370
   Holland, Michigan, 49423
   United States
   Phone: +1 616-287-4066‬
   
   
4. Provide Tracking Information: Share the return tracking number with us once your package has been shipped. This helps us monitor the return and process your refund more efficiently. A working tracking number must be provided otherwise the return may be void.
5. Refund Processing: Once we receive and inspect the returned item, we will process your refund, minus applicable fees and deductions.
   
   

Additional Information

1. Returns that do not meet these conditions may be subject to partial refunds or denial.
2. Refunds will be issued to the original method of payment.
3. Products damaged by misuse, improper setup, or unauthorized modifications are not eligible for refund.
4. Customs duties, taxes, or fees incurred upon receiving the order are the responsibility of the customer and are not reimbursed.
5. We reserve the right to refuse returns that do not comply with these conditions.