Upon Order Placement, you will receive an Order Confirmation email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email.
 

Shipping Carriers

We use FedEx International Connect Plus for international shipping.

Shipping Timeframe

International shipping takes approximately 3 to 10 business days, depending on the destination. Delays can occur due to weather conditions or the importing process into the destination country. These delays vary by country and are beyond our control.

Tracking Your Order

All international shipments are tracked. You will be provided with a tracking number once your order is shipped. You can use this tracking number to check the status of your shipment on the FedEx or DHL website.

Shipping Costs

Shipping costs are non-refundable. This includes both the original shipping cost and any return shipping costs. Shipping costs for replacement or repaired items are reimbursed by Airdrop Gaming. 

Import Taxes and Duties

The customer is responsible for all import taxes, duties, and any other customs fees associated with their order. These charges are not included in the product price or shipping cost and must be paid by the recipient upon arrival in the destination country.

Import taxes and duties are non-refundable in the event of a return or refund.

Exclusions

Due to difficult customs clearance and other reasons, we do not ship to Brazil, Turkey, Russia or China.

Address Accuracy

Please ensure your shipping address is accurate when placing your order. We are not responsible for shipments sent to incorrect addresses provided by the customer.

Damaged Shipments

In the event of a damaged package, please contact us immediately. We will work with the shipper to address the issue and provide a solution.

Lost or Stolen Packages

Airdrop Gaming is not responsible for lost or stolen packages. At checkout, we include the option for 'Signature Required' to ensure that your package is delivered directly to you. If your package is lost or stolen, we encourage you to Contact Us as we will make every effort to work with the shipper to resolve the issue; however, ultimate responsibility does not lie with us.

Customer Service

If you have any questions or concerns about your international shipment, please contact our customer service team at support@audioradar.com